Return & Refund Policy

At Florida's Cotton Clouds, we are committed to providing high-quality cotton products manufactured in Miami, Florida.

Due to the hygienic nature of our products, all sales are final. Cotton balls, cotton pads, cotton swabs, and other personal care cotton products cannot be returned or exchanged once they have been shipped.

Returns

We do not accept returns of any products for hygiene and safety reasons.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 5 business days of delivery at customerservice@floridascottonclouds.com and include:

Your order number
Photos of the product and packaging
A description of the issue

We will review the claim and, if approved, provide a replacement or refund at our discretion.

Lost Shipments

If your order is lost during transit, please contact us and we will work with the carrier to investigate the shipment and determine an appropriate resolution.

Contact Information

For questions regarding your order, please contact:

Florida's Cotton Clouds
Email: customerservice@floridascottonclouds.com
Website: floridascottonclouds.com

By placing an order with Florida's Cotton Clouds, you acknowledge and agree to this Return & Refund Policy.